Messaging Policy

Effective Date: May 17, 2026 · Last Updated: May 17, 2026

This Messaging Policy describes how Lock'd In, a product of Solutions InaCircle, Inc., uses SMS and electronic communications to serve users of the platform at lockdinapp.com.

1. Message Types

Lock'd In sends transactional SMS messages only. These include:

Appointment Confirmations — sent when a booking is successfully created
Appointment Reminders — sent 24 hours prior to a scheduled appointment
Booking Updates — sent when an appointment is modified or rescheduled
Cancellation Notices — sent when an appointment is cancelled by either party
One-Time Passcodes (OTP) — sent for account verification and two-factor authentication, only when initiated by the user
Account Notifications — sent for account activity including password changes and login alerts

Lock'd In does not send promotional, marketing, or advertising SMS messages without your separate and explicit consent.

2. How You Opt In

You consent to receive SMS messages from Lock'd In when you:

Create an account and provide your phone number
Complete a booking on the platform
Check the SMS consent box during the booking process

Consent is not a condition of purchase.

3. Message Frequency

Message frequency varies based on your booking activity. You may receive multiple messages per appointment (confirmation, reminder, and any update notices). During periods of high booking activity, you may receive multiple messages per day.

4. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Lock'd In does not charge separately for SMS messages.

5. How to Opt Out

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, or OPTOUT to any message to opt out of SMS notifications. You will receive one final confirmation and no further SMS communications. Reply START to opt back in, or update your notification preferences in account settings.

6. Help

Reply HELP to any SMS message for assistance. You may also contact us directly:

[email protected]
lockdinapp.com

7. SMS Service Provider

Lock'd In's SMS services are powered by Twilio, Inc., a CTIA-compliant registered SMS provider. Your phone number and messaging data may be processed by Twilio in accordance with their privacy policy.

8. TCPA Compliance

Lock'd In's messaging practices are designed to comply with the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices. We obtain affirmative opt-in consent prior to sending SMS messages and honor all opt-out requests promptly.

9. No Sharing of Phone Numbers

We do not sell, rent, transfer, or share your phone number, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes. SMS consent and opt-in information is used solely for delivering requested transactional communications and account-related notifications.

10. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

11. Contact Us

For questions about this Messaging Policy:
[email protected]
Solutions InaCircle, Inc. — 1251 Arrow Pine Drive, Suite B211, Charlotte, NC 28273